What is Cointral?

Cointral is a simple and fast exchange rate service. You do not need to register and does not impose a limitation on crypto exchange. No commission is charged additionally without your knowledge when performing the translation process quickly. You can also make OTC and Cash transactions with Cointral by finding you nearest Cointral store by clicking the Branches link located on the footer section of our web page.

How does Cointral work?

The Cointral system is integrated into more than 10 crypto money exchanges such as Binance and Bittrex. We strive to offer the best exchange rate and offer for our users.

Why should you trust us?

Cointral is a team of experienced blockchain technologies and Crypto exchange specialists. With our Cointral platform, users do not have to create an account or provide personal information. This feature allows users to avoid risks such as identity or financial theft. We use trusted trading platforms and offer the best rates.

How long does my process last?

The processing speed ranges from about five to twenty minutes, depending on the duration of the block egress. Most of the orders work within a few minutes. If the operation is large (more than 1 BTC), the process may take a little longer depending on the process size and block capacity.

What is the Crypto Money Wallet Address?

The Crypto wallet address is a unique combination of numbers and letters from 26 to 35 characters. For example; 17bkzplb4wn6f347plzbr34ijhzqdufz4zc.

How do I get a wallet address?

When you decide which crypto you want to invest in, find a reliable wallet. When you create a wallet, you will automatically receive an address and secret key. Keep your secret key to yourself and don’t show it to anyone.For security reasons, we don’t ask for your private keys and no one should know.

What is the recipient wallet address?

If you want to buy a crypto currency, you should request that it be sent to a particular crypto wallet. The recipient address is where you want your crypto money to be deposited.

What is Hash operation?

The hash operation (also known as “TX”) is the unique identification code assigned to each process registered in the block chain. This unique code allows you to verify the validity of the block chain.

How do I cancel the transaction?

Block chain operations cannot be undone. If your assets have been sent, the transaction cannot be canceled by anyone. Therefore, it is of great importance that all payment details are thoroughly checked before sending out the money.

Why is my resulting amount different from my initial amount?

Exchanging your Crypto currency takes some time to process. Due to the high volume of the crypto exchanges, speed is very important and may vary in both positive and negative directions depending on the final exchange rate. As Cointral, we guarantee that the best price and rate is provided for the users when exchange rate changes occur.

How long does it take to complete the process?

In general, the process through Cointral takes 5 to 30 minutes to complete. However, depending on the following conditions, the duration of your transaction may take more time.DDoS attacks. Unfortunately, such problems arise from time to time, but we are always happy to help you and solve problemsUpdates of crypto coins. We can update the customer and disable some crypto coins. In this case, as soon as you open again, you will be able to regain your existence.

Excessive density in the block chain. Many processes can wait to be included in the block chain, and you may need to have the order of yours. So some times you may have to wait a little longer.

What is the minimum amount for crypto money translation?

Cointral has no limit for crypto-crypto changes. However, for a transaction, a network transfer fee is charged by the block chain. The amount sent must be sufficient to cover the fees of the entire block chain process.

What is fixed rate?

A crypto cycle with a fixed rate is a clearing rate performed on the same rate as the customer, regardless of the fluctuations in the continuation of the process. You create a conversion order and deposit a deposit. You have 20 minutes to deposit your FIAT order, and it is guaranteed that this rate will not change in any way.

What is the difference between fixed rate and standard rate?

During the process flow of the standard rate; Each transaction may have a floating exchange rate due to currency fluctuations, market conditions and network charges. The change of the classic rate at any time may be more or less between the first decision-making process and the finalization process.Implementing a fixed rate allows a reserve to be prepared to guarantee the price shown at the time of the initial decision against fluctuations in exchange rates. The rate and pricing you will see at the beginning of the change is clear, there is no other charge. As you can see during this process, it may have a different rate than the Standard rate. This ratio provides confidence in the amount and cost of our users depending on the exchange rate risk taken during the transaction.

How does the fixed rate work?

A translation process is created and you deposit a deposit. You have 20 minutes to deposit the amount to be converted. During this time, it ensures that the rate will not change in any way and the full amount shown to you is deposited in your wallet.

When to choose a fixed-rate transaction?

If you want to make sure that the amount of crypto assets you receive at the end of the transaction will remain the same, you can choose the flat rate flow. With fixed rate conversions, our users will maintain the stability of the transaction and will be protected from sudden rate drops.

Cointral transcends certain crypto-currencies through third-party partner services. What does that mean?

This precisely means that our designated cycle operations are provided through our stock exchange partners. These processes are not much different from normal Cointral swap transactions, but there are a few things to consider:
We do not perform any KYC control for the operations that will take place in the form of crypto-crypto. Please note that our partners may have different KYC policies.
In any case, the realization of exchanges through the third-party service does not mean that we have lost our responsibility for the exchange. If you encounter any problems during the conversion process, you can be notified to our support team and we can assist you as soon as possible.

Do we have to register with Cointral?

Users are not obliged to register in any way when trading with Cointral platform. However, there are some exceptions.Cointral automatically controls all transactions with the risk management system. As part of the European AML rules, you may be asked to scan your identity in your country, address and contact information, and additional information about the history of your assets, due to the requirements of the KYC regulations and the platform’s requirements for certain operations.

Description of KYC / AML.

The crypto market is subject to certain rules and regulations that require most crypto services to implement the AML / KYC procedure.Cointral strives to protect its users from all kinds of deception and fraudulent activities in the crypto world and applies KYC / AML procedures to all current rules and regulations. This procedure affirms the absolute legality of the transaction prior to the regulatory authorities. Therefore, you acknowledge that you are a lawful citizen and that the state has no reason to claim any rights against you.

KYC / AML procedures.

Cointral’s AML / KYC procedure is supported by an automatic risk prevention system. If a transaction on the system is identified as suspicious, the transaction is stopped and the user is expected to verify his credentials.There are a number of criteria and algorithms used by the system. Therefore, they cannot be made public, otherwise they will try to misuse these criteria to deceive the algorithm. This system has proved to be very useful against money launderers and fraudsters. The KYC process allows us to distinguish an honest user from scammers quickly and without problems. Each case of KYC is handled separately.In order to complete the KYC procedure, we will implement a series of standard procedures that require our users to submit the following: ·         High-resolution and viewable photograph of user in the country and / or internationally valid identity or documents (ID, Driver’s License, Passport) ·         Source information of the deposited amount (as screenshot or file) ·         A selfie with a note paper with the statement of the identity and support team reported. After the above-mentioned materials have been provided to Cointral, the translation process has been completed and your translated assets are sent to the reported recipient wallet address.To protect our reputation as a legitimate institution, we work with all our strength to offer the lawful crypto-money swap service for everyone, regardless of the difference between users. Cointral therefore reserves the right to apply the KYC / AML procedure to certain users, wallets, addresses and assets. Cointral does not support any money laundering or illegal activity. However, it does not enter into any commercial partnership or agreement with suspected persons or commercial organizations engaged in such activities. If a customer does not wish to disclose his identity for certain reasons and refuses to issue the documents, the KYC / AML procedure is considered to be unsuccessful and the funds deposited are returned to the address (or addresses) at which the payment was made. This address (or addresses) is then blacklisted on Cointral, and it is decided that it is not eligible to make a nominal deposit.In the event that a customer submits a fake document, the KYC / AML procedure is deemed to have failed and the funds deposited will be returned to the address (or address) at which the payment was made by issuing network charges within 24 hours. Then, this address (or addresses) is blacklisted in Cointral and it is determined that it is not eligible for the deposit service.Cointral reserves the right to share the information collected by its users in the event of a justified request by state authorities (Interpol, Europol, etc.).

Can I buy crypto coins with parcels from Cointral?

Yes, you can buy your crypto money with your credit card and remittance methods via USD v EUR. These investment features are offered by banks, payment systems and Simplex.

Can I earn money through Cointral?

Yes, you can become a member of our loyalty program and you can provide various benefits for the assets collected and the transactions realized by you.